Question 1

Where are you located?

Accepted Answer

At 117 West 70th Street, between Columbus Avenue and Amsterdam Avenue, on Manhattan’s Upper West Side.

Question 2

Who lives at Stratford Residences?

Accepted Answer

A mix of summer and semester interns, graduate students, visiting professionals, and short-stay residents.

Question 3

How do I tour?

Accepted Answer

Book an in-person or video tour at /tour. We confirm within one business day.

Question 4

Do you offer summer-only stays?

Accepted Answer

Yes. Three-month summer terms (early June to late August) are our most common reservation.

Question 5

Do I need a US guarantor?

Accepted Answer

No. An application, ID, and proof of program or employment are typically sufficient.

Question 6

Can my employer or university pay directly?

Accepted Answer

Yes. We routinely invoice corporate and academic programs.

Question 7

How do I reserve?

Accepted Answer

Submit the form at /reserve. We confirm availability and send a signing link with all-inclusive pricing.

Question 8

What is the deposit?

Accepted Answer

A refundable security deposit up to one four-week rent cycle, plus the first four-week rent payment at signing. Booking is not confirmed until the deposit is paid.

Question 9

What are the accepted payment methods?

Accepted Answer

ACH or direct debit (no fee), or credit/debit card via Stripe (a 4% processing fee applies, charged by the payment processor). Automatic recurring payments are required.

Question 10

When is rent due?

Accepted Answer

Every 4 weeks, on the first day of each cycle, with no grace period. A trailing partial cycle is pro-rated to the day.

Question 11

Is there a late fee?

Accepted Answer

Yes. If rent is 30 days or more past due, a one-time late fee of $50 applies under the lease. Continued non-payment can lead to formal demand notices.

Question 12

What is the cancellation policy?

Accepted Answer

Full refund if cancelled more than 30 days before move-in; partial refund within 30 days. The specifics live in the cancellation policy you sign with the lease.

Question 13

Is WiFi included?

Accepted Answer

Yes. Gigabit WiFi throughout the building, including the roof deck and coworking lounge.

Question 14

Is laundry on-site?

Accepted Answer

Yes. The building has on-site laundry with app-based machines.

Question 15

Is the roof deck always open?

Accepted Answer

Yes, weather permitting. Quiet hours apply after 10 pm.

Question 16

Can I have guests?

Accepted Answer

Daytime guests are welcome with you in the room or common spaces. Overnight guests require written approval from the front desk in advance. An unauthorized overnight guest is charged at $100 per night under the lease.

Question 17

Are pets allowed?

Accepted Answer

Properly trained service animals for residents with a qualifying disability are always welcome. Any other animal, including emotional support animals, is reviewed case-by-case and requires written approval before move-in.

Question 18

Is smoking allowed?

Accepted Answer

No. The entire building, including the roof deck, lounge, hallways, and rooms, is strictly non-smoking. Vaping is included in the ban.

Question 19

Can I sublet my room or swap with someone?

Accepted Answer

No. Subleasing, swapping rooms, or assigning the lease to a third party is strictly prohibited and is grounds for immediate termination.

Question 20

What time can I move in and out?

Accepted Answer

Standard move-in is 4:00 PM, move-out is 10:00 AM. Late move-out up to 12:00 PM is available when the room schedule allows.

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